Are you customer obsessed? Is your startup? I think the question is relevant to ask, as I see quite a number of startups, who claim to be customer focused but in reality aren't. Let me give three specific examples of what I mean. You leave revenue goals to sales. It is up to them to… Continue reading Why customer obsession matters
What intrigues you the most? Going after the same things everybody else is going after? Or going counter and look in places that most other people have abandoned? I am all for the latter. While I recognize that there are indeed major trends out there and obvious opportunities, I personally find those that run counter… Continue reading What excites you?
There are many approaches towards building a healthy startup business that will take off, grow end endure during both good and more challenging times. But honestly I cannot think of a better one than to treat your customer as the bottom line. The math behind it is simple: Every time you delight a customer by… Continue reading Your customer is the bottom line
One thing I find very fascinating is that for a lot of startups there seems to be an almost inverse relationship between the energy put into acquiring and onboarding customers versus the energy put into keeping them as happy customers for the long term. Of course most startups do customer satisfaction surveys, NPS scores etc,… Continue reading Customer check-in
Let me admit it straight from the bat: I have an overwhelming fondness for business models that addresses the users wallet directly. Not in terms of forcing them to splash the cash but in terms of delivering products, services and experiences that solve meaningful problems and challenges to people, which they are both willing an… Continue reading Who are you selling to?
When I meet with young startups there is one thing that often springs to mind on the commercial side: The tendency towards picking a business model on the shelf, often inspired by what others are doing, and settle on that as the model going forward without much further thought than that. The reasoning seems to… Continue reading Map your GTM options
When looking at B2B startups, it’s super easy to get impressed by a well-executed growth model that brings new customers in in droves. Of course it is; sales is an art and can be a super tricky one at that, so every time a startup succeeds in closing a deal, it’s reason to celebrate. But… Continue reading Keep winning
When you’re building something to solve peoples problems, it can be tempting to build feature after feature and try to sell them all to the customers at the same time. What often happens is that it can be hard to get the customer engaged in a dialogue or a trial - simply because you’re overwhelming… Continue reading Easy to buy