Today we’re soft-launching a simple pilot of our latest project, which we call FIXDIT.
FIXDIT is for homeowners and home maintenance professionals who wants to get rid of all the horror stories about home maintenance and redecoration projects. It is a challenging area, and lots of homeowners put off doing projects for fear of getting into a quagmire. I know, because I am one of them myself. Which is why I thought it was an important problem to try to find a better solution for.
With FIXDIT we’re looking to bring the love back between home owners and maintenance professionals. We try out a completely new spin on the market and the dynamics in it, and time and – most importantly – your reception of the concept will tell whether this is the start of something more or just a stupid idea.
Enjoy! (the website is in Danish)
Yesterday we spend in prototyping mode. While a super interesting project, we have been working on for some time was starting to take shape for the first early user testing, I put some of the final touches on a pilot for another upcoming project, we’re testing out.
This is always when things start to become tricky. You can have what you believe to be the best idea ever in your head, but it is only when you show it to others – and particularly those who are going to (hopefully) become your customers that you will really know, whether you’re on to something or not. It can be really frightening.
But this is where you need to remember that the only thing that matters is customer feedback. And you can’t get any, if you don’t get it out there and start to get some reactions. And you can’t change things – pivot even – unless you get brutally honest feedback. Which, in turn, you need to be able to succeed. So. Just. Get. It. Out. There.
It is fairly easy to meet founders who think they know it all. Founders who are so sure of their own success and the trajectory that they are on that they almost excude overconfidence.
But are they overconfident, or are they just pretending out of fear of losing face, credibility, mojo or something else? Probably. Because just under the surface of any founder is the fear of failure. Of making the wrong decision. Of missing the boat completely.
It is natural. And actually fear can be transformed into a strenght, if you use it as an opportunity to have a learning mindset. Studys show that one of the traits of successful founders is the ability to learn. And in order to learn, you need to start by acknowledging that you don’t know it all. So get comfortable with that – and embark on your ongoing learning process.
One of the things that many people building new products and services automatically assume is that their would-be customers are curious people always on the look-out for the next big thing. But is that really the case?
Have you ever asked your customers how they find the hidden gems out there that can help them solve all their problems? Have you ever heard them explain how they actively go looking?
We have a tendency to think that everybody is always looking for something new and shiny. In many cases it is totally not the case. Which makes it important for you to avoid the temptation of building something hoping they will come. They most likely won’t – not by themselves anyway. So make sure you have a strategy for how to get them to notice you properly.
Whenever you take on an opportunity, make sure you have understood the mandate and you have it in a way that you can follow through on the ambition, you are trying to bring to life.
Why? Because it is dead easy to be flattered, take in all the kind words and accept a role, where everybody but yourself is in control. And when that happens, you will not be leading anything. You will be a spectator. A spectator running the risk of getting blamed, when the decisions of others come back to bite the project.
Be especially aware of this is you are considering an opportunity in a corporate environment. Corporate cultures are – for better and for worse – most often well established, and the chances of it changing for the sake of your opportunity is zero. Non-existing. Unless, that is, you make sure to get a very strong and powerful mandate from the ‘go’.
Yesterday at inQvation we were honoured to get a visit from the brand new Incubation Studio team from LEGO Ventures. They are just setting out with some really cool people onboard, and they had asked if they could come and learn from our experiences, and of course they could. We are always willing to share and have a very transparent approach to the things we do, and the things we learn.
One of the things that came up during our discussion is how much work-in-progress it is to build a Studio-setup that works. Now, this doesn’t mean that we are doing random stuff every single day – we are most definitely not. But what it does mean is that nobody – not even the ones who claim they do – has a proven, repetitive model for how they make it work in all its fine print.
In fact, I don’t think you can create a model that works the same way every single time down to the tiniest detail. What you can do, however, is to create and fine tune an approach ‘above the water line’ so to speak, where you can communicate and replicate in broad terms, how your funnel for projects look. To that end to the naked eye it will look like a standardized approach, yet ‘below the water line’ it will be different tools, methods and learnings from time to time. I don’t think it can be in any other way.
If you are trying to solve a problem that your customers emphatize with but are NOT actively looking to solve right now, does that indicate that maybe the problem is not that big after all?
Conventional wisdom will say that it is definitaly a possibility. But take a step back and consider another thing:
When a user is not actively looking for a solution to a big problem, it is not that the problem isn’t real. It could instead be that the user, in the absence of obvious solutions, have plain and simple given up for now. And that they are just waiting to discover your solution.
Problems tend to persist. Even if we have (momentarily) given up on solving them.
Is there ever such a thing as too much of a good thing? I came to think about it after following a discussion on Twitter about how news media may have been a contributor to their own digital demise by doing too much – or rather: publishing too much – rather than too little.
The argument against publishing, publishing and publishing more is that by betting on speed and volume, quality goes down. The finished product becomes thinner, offers less value to readers, which again drives down engagement, advertising revenue and – crucially – the likeliness of subscribing for a fee.
On the other hand, media execs may argue that there are great examples of great businesses being successful based on an abundance of content. Netflix is perhaps the best example, where precisely the vastness of the catalogue is a big reason to describe.
Here it is just worth noting that while shows on Netflix predominantly age well and stay relevant, the same cannot be said about news media. So when we compare the two, we’re comparing the value of infinity with the value of sheer speed. And here infinity always wins.
One of the easiest things is to get carried away by your great idea. For many aspiring entrepreneurs it just happens straight out of the gate. But even for those who have learned and accepted that getting to product/market-fit is an experimental process, it can be tricky to stay the course and be true to your process.
Staying nimble when you need to is a virtue. With an emphasis on ‘when you need to’. Because of course there comes a time – hopefully – where it makes a ton of sense to just do whatever it takes to hit it out of the park. Chances are though that that won’t be the first thing you need to do. And that doing it anyway may send you seriously off course – sometimes without the ability to recover.
A good way of staying the course could be to have a simple process drawn down. David J. Bland has an excellent one in a video here, where he connects Pirate Metrics for growth with experimentation and how to allocate time and budget. That is exactly what you need to make sure that you stay focused on the right things at the right points of time and that you stay the course and stay nimble, when you need to.
Forget all the bling bling of this world. The newest luxury item – and a valuable one – is going to be privacy. Just ask Jeff Bezos.
With face recognition being unleashed in the public space and all the continued discussion around tracking of people and our data, there is going to be huge potential in a new market that helps give consumers – well off consumers – control of their own privacy back.
When that happens it will likely be one of the most defining moments for truly separating people in the ‘have’ and ‘have not’ buckets in societies rampant on tracking.