The new reality

Currently it’s not for the fainhearted to follow the developments on the worlds stock exchanges. 15 years of bull market has been replaced by an ugly bear which seems to send anything with an incling of tech down, down, DOWN in the market. Well, it pretty much sends everything down to an extend where it… Continue reading The new reality

The crisis plan

One of the worst things you can do is to try and make important decisions when you’re under great stress. While it can sometimes be necessary, the chances that you get it right are rather slim. The best way to mitigate the risk of ending in that situation is to always have a contingency plan;… Continue reading The crisis plan

The crisis test

Do customers flood you with support calls when your service is down? Or is it more or less quiet? If it's the latter, you have a problem. Because then all indications are that your product doesn't really mean much to your customers; they can easily do without it. Maybe they don't even realize it's not… Continue reading The crisis test

Customer loyalty during a crisis

A lot of people say that there is never a time as good to start a new venture as in a time of crisis. Maybe it's true. I don't know. But lets assume it is. What are the things that makes it different and perhaps even better? Normally, most would suggest that the reason it… Continue reading Customer loyalty during a crisis

Don’t fall out of windows

When somebody "accidentally" falls out of a window at a hospital or any ofter building after criticizing the government and their policy, actions - or lack thereof - you could argue that it could be seen as a 'clever' way of removing an opposing voice for good. It is a tactic. A morbid but...eehhm...efficient one.… Continue reading Don’t fall out of windows

This is real leadership

What is the difference between leadership and management? A manager is someone making sure you cut your way through the jungle. A leader is someone who makes sure we're in the right jungle to begin with. We're in a time of crisis. Managers are busy making cutbacks, weathering the storm and looking at whether to… Continue reading This is real leadership