Every day. Fast Forward.
Do customers flood you with support calls when your service is down? Or is it more or less quiet? If it's the latter, you have a problem. Because then all indications are that your product doesn't really mean much to your customers; they can easily do without it. Maybe they don't even realize it's not… Continue reading The crisis test
The world is such a complex place with a gazillion moving parts that you cannot ever claim that you have got things under control. Because how things turn out will per definition be outside of your control and sometimes for the most odd reasons. This makes your job as the one who has to get… Continue reading Control the effort
It is always interesting reading the newsletter of Benedict Evans, former Partner at Andreessen Horowitz. Especially his essays. One of the latest, 'News by the ton', about the challenges of legacy media has an enlightened graph based on Google Trends that shows that over time, internet searches has moved from looking for 'cheaper' towards increasingly… Continue reading Better is better than cheaper
Easter is upon us (if you subscribe to that religious belief) and with that also the hunt for Easter eggs. If you have got any time off, now may be a good time to spend some time away from it all and contemplate what the Easter egg of your business is; that hidden gem that… Continue reading What’s your Easter Egg?
Jeffrey Katzenbergs new mobile streaming service meant for the commute, Quibi, has finally launched. And is getting killed by the reviewers. You can be excused for thinking that the timing couldn't be worse when no-one is commuting right now, but in general the service seems to be a product looking for a problem, where there… Continue reading Corona thoughts, part 5
It seems to me that a lot of the people who are starting to advocate economic considerations ahead of health-related ones during this pandemic, are some of the same people who were the least prepared for a sudden halt in economic activity. I don't blame them for wanting to get back to normal ASAP -… Continue reading Corona thoughts, part 3
Forget all the bling bling of this world. The newest luxury item - and a valuable one - is going to be privacy. Just ask Jeff Bezos. With face recognition being unleashed in the public space and all the continued discussion around tracking of people and our data, there is going to be huge potential… Continue reading Privacy is the new luxury
It is not that often that I recommend stuff. And in fact I have never recommended a podcast before. But lo and behold, there is a first time for everything. Today, my very first podcast recommendation goes to the brilliant 'Pivot' podcast from Vox Media Network starring Kara Swisher and Scott Galloway. You should really… Continue reading Check out ‘Pivot’