The new reality

Currently it’s not for the fainhearted to follow the developments on the worlds stock exchanges. 15 years of bull market has been replaced by an ugly bear which seems to send anything with an incling of tech down, down, DOWN in the market. Well, it pretty much sends everything down to an extend where it can resemble a stock massacre. 

The development in stock quotes is not interesting in itself – things go up, and they come down again. What’s interesting is the shift to a new reality that the movements are an indicator for; the end of ‘free’ money, rising inflation, rising costs of production and a shortage of both key components and talent. It is truly challenging times. 

In the face of such adversity, you can be forgiven for giving up and just wanting to bury your head in the sand until this whole things blow over. Because how do you cope, let alone adapt to this new reality? Most of us have never tried anything like it, so we’re in uncharted waters trying to learn how to swim before we drown.

But it’s exactly when you have to develop a key ability in an instant that you’re perhaps the most capable of doing so. There is just no workaround. So when the immediate shock gives way, it’s time to assess where you are, and what all this means for you and your startup and start adapting to the new normal. And I think there are a couple of things, you need to address and get used to.

First of all, you need to control your burn and your business fundamentals. The good times where it was growth at all costs, and nobody cared about the cost are over, as far as I see it. Going forward there will be much more scrutiny on your commercial model, and whether its viable or not. If it is and you can prove it to investors, you will still be able to attract funding to grow and seize opportunities (more on that in a bit) that may present itself. Furthermore you avoid getting into a situation where you need to raise new funding with your back against the wall. That’s a bad situation to be in in general – now it’s just plain terrible for you. So don’t go there. 

Second, be aware that a lot of the ‘smart’ growth tactics you have deployed in the past and probably semi-automated probably won’t have anything near the same effect anymore. Your customers don’t have the same spending power or urge to spend, as they had before, and you will most likely see cutbacks towards skipping things that are considered non-essential. And let’s be honest; a lot of what’s available out there are non-essentials that few customers would truly miss, if they had to cut it. 

With that there is also an opportunity. An opportunity to put your automated growth machine on the back burner and instead spend some time and energy on talking to customers face-to-face, listen and really understand where they are at, what they truly need and how your product applies to those things. You wan’t to ensure that you truly understand how your product is truly – and please don’t blow smoke in your own eyes here – essential for them, so you’re still considered valuable and thus they will continue using and paying for your product. 

Willingness to pay is going to be the only metric that matters here. Forget about most other metrics right now. If you can’t get your customers to pony up the cash for what you provide and have them continue doing so, you have a serious challenge. It’s that simple. 

The benefit of this simplicity is that once you get this right, you will know that you have the strongest possible foundation that will pretty much insulate you and your startup from market turmoil. You will know for a fact that what you do and deliver is essential to your customers, and that any future downturn will hurt a lot of others before it hurts you. 

Knowing that is priceless. It allows you to get a bit out of the crisis “all hands on deck”-mode and start thinking about the future and pursue interesting opportunities. What do I mean by that? Could be that one of your competitors don’t have the same stamina that you do and suddenly provides an opportunity to consolidate. Consider it. If it makes sense, and you can get the financing right, consider doing it. Exploit the crisis of others for your own benefit. 

Do whatever it takes. And understand down to your very core that this is a new reality we’re looking and have to operate in.  

(Photo by Tobias Bjerknes on Unsplash)

Making the vision operational

You start out with a vision. You fight to develop your product. You ship. And you get so caught up by day-to-day operations and fixing things that you don’t have time to think about the vision or – more importantly – put initiatives in place for the longer term that will ensure you continue driving towards it.

Does it sound familiar? When I look around, I see it happening a lot.

And I can understand why that is. Having a product in market with real customers using it is just completely different from being in R&D mode. And getting the revenue in from customers who are happy users of your product, because you listen and service them well, just feel like the ultimate validation of what you set out to do – even if you’re only just establishing a beachhead.

Getting stuck can be so easy. One day after another passes, where you’re in operations mode trying to fix things, optimize and move a couple of steps forward in the process. But you are essentially stuck. Because you’re potentially neglecting the very initiatives that are going to enable you to push even further, grow to the next level and drive the value of the business up.

I would argue that if you are in this situation, it is more or less a miracle if you end up anywhere near realizing the vision, you set out with. Or more importantly: Capture the value you could have captured, if you had been able to run a tight ship, constantly moving forward and upwards.

Don’t count on miracles to happen. Instead invest the time in ensuring you both have a day-to-day operational side and a longer term strategic side working on the next important projects crucial to the growth of your business. In my opinion that’s the best insurance policy you can take out on your startup becoming truly successful.

Of course the obvious question is what it takes in order to maintain a balanced approach and ensure you succeed on a broad spectrum? Well, I have a few ideas and suggestions.

First of all make a conscious decision to set out a portion of your time as founder to only think about and work on projects that are longer term (+6 months) but crucial to the growth of your business. How much you should set aside varies and is up to you, but I would suggest at least one full day per week. That will get you started.

Next up, drill down on your vision and build your product and business roadmap based on that. Start out with the vision and define a strategy that will provide you with a blueprint for what needs to happen in order for the vision to be able to come true.

When you have the strategy, define which role your product(s) is going to play in order to make the strategy succeed. It will not be the only thing that matters, as execution and GTM plays also play pivotal roles in ensuring success. But the ongoing development of your product(s) and the leaps you can generate through making the right product bets are critical.

What does your product need to be in order to deliver on the strategy and ultimately the vision? What does that imply when it comes to the roadmap? When do you do what? In what order? What are the goals you will setup to monitor, whether your successful with your product or not? How will you remedy mistakes and get on the right patch again? Etc etc.

Make a complete drill-down on what your product strategy and roadmap needs to be in order to deliver on the vision. And make a conscious decision to stick to the plan in the sense that you prioritize ideas, feature requests etc that supports the roadmap, the overall strategy and the vision as much as you can.

When you get to the point where you have those things in place, you can start enjoying the overview that comes from having a plan and working towards executing it. You will find further enjoyment in the fact that even while you may from time to time toil with fixing bugs or some other operational matter, you’re still by and large working in the right overall distraction. Fixing things doesn’t become the end but just one of many means to an end.

And that’s a huge difference. Also to the ultimate success of your business.

(Photo by Joshua Earle on Unsplash)

The beachhead pitfall

Every time I see a startup pitch for funding, the founders include an assessment of the size of the market, they are going after. The more detailed ones also give an assessment of the size of that market, they believe they can make their own and why.

It is all well and good. Sometimes I might even think that the slide is in the boilerplate department, where it’s there because it’s expected, but it’s not the most sexy or informative slide.

But what I have learned is that it is actually more important than that. That if you get this wrong or don’t think enough of it, you can potentially end up in a place, where you and your startup find yourselves stuck between a rock and a hard place.

Why that is has something to do with the first share of land, you grab in your market – the beachhead.

Normally, when we talk about beachheads, we refer to them as a representation of the segment you go for first in order to prove your value proposition and achieve the illustrious Product-Market Fit. It’s your assessment of where the best match between your customers pain and the relief, you can bring to the customer, is the best at this particular stage of your startups life.

You go after a beachhead, because you want to get traction ASAP to show your investors – and potentially also the first significant revenue to show for it. And it makes total sense.

But – and this is a big but – if you’re not mindful about the bigger market opportunity, your specific plans to get there and the narrative about what you’re doing right now, you run the real risk of getting stuck in the midst of what otherwise might look like a success.

What could potentially happen, if you’re not careful, is that your beachhead becomes your market. That what was once thought of as the first small slice of a big cake becomes the entire cake.

If that happens you may develop a super strong position in a niche market, but you will never be able to scale your business to the bigger market opportunity, you will need in order to find investors, who are willing to put up the ressources required to be there. In other words you risk turning into an ok business on the longer term rather than an amazing business. Which – without saying anything bad about ok businesses in general – just seems like a wasted opportunity.

And this is where we come back to the role of the beachhead.

It is super easy to get excited about your beachhead, when you start seeing traction in it. You naturally want more, and you want to build on the early success. And you can do that, but you need to control the narrative.

You need to keep telling yourself, your investors and everybody else who might listen that what you’re currently doing is NOT the end goal but just a beachhead. That while you’re killing it in your beach head, you understand the fundamental dynamics and value of your product in a larger context for different segments of customers, and you’re well on your way towards branching out.

Thus, your narrative and your operations becomes about the beachhead based on what a beachhead should be; a stepping tone towards making real landgrab in land. If you can balance the two stories about what’s happening now and where you’re taking it, you’ll have a much more compelling story to tell. Not least to the investors, you will need to enable you to get the ressources you need to make real landgrab and fulfill the potential, you set out to fulfill.

If you don’t get this right, the risk is that you end up becoming a de facto niche player doing a stellar job in too small a market that no investor really sees the upside in. And if that happens being able to move the needle and move inland will become infinitely harder. Just don’t go there, when there is an alternative that is so much better by just being more conscious about how you stay the course.

(Photo by frank mckenna on Unsplash)

Have you got a sales quota?

The thing that truly separates a corporate job from a job at the startup is the chance to have an outsized impact on solving a problem for customers. More often than not the distance between problem, potential solution and the ability to get that solution in front of customers to test out is way short for a startup than for a corporate.

But there is also another thing that separates the two. And it’s one which is directly linked to the above discussion about impact. It is the opportunity to see outsized returns on the investment of time and ressources you put into succeeding.

Having an incentive programme at a startup is pretty normal. It’s a part of the overall compensation and incentive plan in the company, which helps to ensure that the right talent can be attracted and that people stay motivated outside what their immediate role requires of them. But being part of an incentive programme is perhaps not enough. Perhaps we need to take it one step further.

How about we talk about assigning measurable sales targets or quotas outside of the sales team? What would happen if we started putting the same kind of targets on fx product peoples backs as we do with sales? Would that make a difference for the product, it’s ability to delight customers and – following on from that – generate sales? Perhaps it would.

It has always seemed quite odd to me that a lot of startups despite having a shared stated vision and mission seldom follow it up by assigning specific market facing targets but instead confine these to sales. I know that all departments have their own set of internal KPIs they’re working hard to achieve, but since you could easily argue that startup success is impossible without market facing goals, it makes little sense that they are not evenly distributed across the organisation.

Of course sales should always be accountable for turning leads into deals and revenue that can be booked. But sinde the core foundation of sales is the availability of an attractive product that delivers value above and beyond what customers pay for it, it makes perfect sense to assign the same kind of quotas to both product and R&D. After all, we all have a shared interest in becoming a success in the market place.

Naturally, the first couple of arguments against this line of thought is that people outside sales are not exactly motivated by doing sales (hence the reason they chose a different line of work) and they don’t always feel empowered to influence how and under which terms the product is being sold to customers. I have full sympathy for these arguments, but I think there are ways to work around it.

First of all, it should be ensured that whatever sales quota is being assigned outside sales is directly related to the overall vision and mission of the startup. It should not only be about assigning a dollar amount or a number of installs. It should be set up in a way that it encompasses the storytelling about what it is, you’re trying to achieve – big picture style. That way a quota essentially becomes a recurring reminder of what you’re doing, who you’re doing it for, and how you’re progressing towards achieving your ambition.

Second, it should also be ensured that there are boundaries for how sales sell the product. Especially if it’s done through reps. No opportunity for promising customers anything other than what’s already in the product. No opportunity to put extra workload on the teams back at the office for coming up with new features or a new take on a feature just to satisfy an painful customer. Sales has to show some respect here for the team members who have agreed to take on some objectives which don’t come natural to them.

After all it is a team effort, where everybody help each other out, and where there is total transparency about how things are going, and how successful we all are. Wasn’t that what was agreed in the first place, when the startup was founded and the first team members started to join? That you’re in this together in other to succeed with a higher purpose?

Of course it was. Or should be, at least. And viewed from that lens it isn’t awkward to put sales quotas on people outside the sales team. Quite the contrary; it makes total sense in order to ensure the alignment against vision and mission of everybody on the team.

(Photo by Norbert Braun on Unsplash)

What excites you?

What intrigues you the most? Going after the same things everybody else is going after? Or going counter and look in places that most other people have abandoned?

I am all for the latter. While I recognize that there are indeed major trends out there and obvious opportunities, I personally find those that run counter more intellectually appealing. When I meet those I always ask myself: Is what they are trying to do just dumb? Or is it really super brilliant? It’s usually one or the other.

For me too much groupthink doesn’t do it for me. The argument for doing something because everybody else is doing is has always been weak and void to me. While there may be something there, the sheer fight over something with a lot of other piranhas eventually leading to a slide down to the lowest common denominator simply just isn’t that appealing. Add to that that the math seldom checks out for me; in a saturated market easy to penetrate, not everybody who claim whey will win will have the ability to win. Simply too many piranhas in the sea. Most will end up with a fairly decent haircut.

Going counter is another matter. Going where everybody else – or most – have already given up, while the problem at hand persists, intrigues me. I does something good to me to know that succeeding where others have decided not to even play takes something extraordinary, and that success rests on the ability to figure out what exactly that extraordinary component is.

Yes, I know the risk is bigger. It’s really do or die. The difference between making a bet on red on the roulette versus placing all your chips on 0. However, I love this approach for three reasons:

First, it’s deeply satisfying to get really challenged in figuring out something that’s super hard and not for everybody to dig into. It provides a sense of real accomplishment, when – if – you succeed in doing it.

Second, you can add the satisfaction of hopefully having been able to solve a real problem to people that others have given up on trying to solve. You get the sense that you’re affecting real change, creating impact and that people are substantially better off, because you decided to put in the work and effort that was beyond reasonable for many others.

And finally, the returns on your success are likely outsized – at least if the problem you have chosen to tackle is valuable enough to enough people. Because you were the one going counter, most of the pie will be yours. At least in the beginning.

Again, I fully realize a great opportunity when I see it, and I am not hellbent on making things as complex as they can be. Sometimes easy truly is the better way forward. But in terms of really what makes me tick, it’s the tougher challenge – the one where you really feel alive and in the zone.

(Photo by Stillness InMotion on Unsplash)

Helping university research count

It is always a pleasure when you have the opportunity to go out and share some of the experiences and learnings, you have had, to an audience who need the insights in order to improve their odds of turning ideas into successful startups.

I had such an opportunity the other day, when I visited the Panum Institute at the Faculty of Health and Medical Sciences at University of Copenhagen to talk about how to de-risk your business idea to a group of 60 Nordic researchers and ph.d.-students.

I thoroughly enjoy hanging out with researchers. One of the reasons is that I am deeply fascinated by what they do, how they work and how brilliant they are at coming up with novel discoveries. Part of my fascination is probably also that I know that I will never be in their league, and what is beyond reach somehow fascinates me.

But then there are – luckily – other things I think I am quite knowledgable about. One of those crucial areas is how to bridge the gap from the lab to the market, i.e. how to bring great research to life in the form of products and services that meet a real demand and can thus form the basis for a great business.

Getting in front of researchers to share that knowledge is key, I believe, because there is so much potential in ensuring that top class research gets a real life after the lab.

Today a lot of great research ends up in big corporations, and as such that is fine, because it ensures that the technology gets out there and gets used. But you have to ask yourself, what could happen if more of that research became spinouts in their own right creating new opportunities, new jobs and contributing to economic growth in society? That, to me, is the really exciting part.

For this to happen researchers need help. And a lot of it. When I meet young spinouts as part of the Danish Open Entrepreneurship programme, the spinouts fall into a couple of different buckets.

There are those that are really specialized, deeply techie and so niche, you just know it’s never going to be a company in itself but will most likely be acquired by some bigger corporate as a tech/IP acquisition.

And then there are those, where you immediately get a sense of how it could become a company in its own right with a product speaking clearly to a significant future customer base and with that the opportunity to actually create an impact and solving a problem.

Those are the interesting ones to me. And thus this is where I start to look deeper into the team. And what I see here is most often:

Deeply brilliant and experienced researchers with a big wish to see their research reach the market but with very little realistic idea about how to actually make that happen. Simply because they have never done it before, it’s not what they feel, they should be spending their time on, and – basically – it’s not what they should spend their time on.

This actually produces an interesting paradox. Because I would argue that when we talk about de-risking an idea for a startup, the process and structure you apply to that is actually very akin to the process you use, when you do research: You define a hypothesis, you test it using experiments, and you capture your learnings. And then you repeat, repeat and repeat until you have – hopefully – reached the intended outcome.

So you would argue that of all people, researchers are actually very well equipped to do de-risking for their own startups. Yet, a lot of the researchers struggle with this process. The reasons may wary, but I believe it has a lot to do with the fear of getting a ‘No’; the fear that what you have worked so hard on and been so committed to, will not get the anticipated reaction when you go outside the lab.

For the very same reason this is exactly where its great to get help from someone, who is not only more experienced about doing market research and de-risking but who is also not so personally attached to the research and technology in question. By admitting your own limitations and partnering up with someone to drive the external facing side of the emerging spinout, you may actually get very far with very little.

Why is that? Because the researcher already understands the mechanisms in de-risking, and you thus don’t have to spend time talking through the process and explain the mechanics. You can focus on getting the most critical hypothesis defined, design the experiments and capture the learnings. It can actually become quite an efficient process, and you could argue that only a little more than sheer mentoring for the researcher(s) could get you a long way.

However, mentoring is not enough. An equal commercial partner is needed for the researcher to increase the chances of ultimate startup success. And while getting help on the market de-risking in itself is a huge plus, the right people also bring a few other benefits that are equally important to the chances of success:

First of all, researchers need someone outside their research circle to help determine, when research and technology is ‘good enough’ to start testing. I seldom meet researchers who have a pragmatic view on this – the tendency is always to stay a bit longer in the lab, run yet another experiment, optimize the technology even further etc. In a worst case scenario what that essentially means is you can stay in the lab forever and never get the technology out to use.

Second – and a bit connected to the point above – researchers need someone to help them establish and secure a sense of urgency. While this is not the same thing as wanting to rush things through, it is about helping researchers figuring out how to get to market as quick as possible in order to both gather feedback and learnings from the market but also show investors that the case is on track to be viable.

Of course there are limitations as to what you can launch early, if you fx operate within a regulated industry, but the point is that there are always things you can do to start putting the spinout on the map, and researchers generally need help doing that.

Finally, a partner can help researchers deal with the very real issue that the envisioned outcome is by no means the same as the journey to get there. Too many researchers have the notion that the complex part of turning their research into a product that can be marketed is the actual research.

In fact, it often turns out that getting the product to market and commercializing it is every bit as complex, rocky and bumpy a journey as the research. Partners with experience in taking things to market know this because they have the battle scars themselves to prove it. Researchers don’t – by and large – have this and would thus be well advised to add this experience and expertise to their team early on. If for nothing else then at least for sparring them the pain of experiencing these hardships themselves. And potentially see their startup become an unnecessary casualty in the process.

So in summary, there is a lot of things, ‘business people’ can do to help researchers realize the full potential of their research. The right commercial people are just as important and valuable as materials needed in the lab to perform the actual research. They are each others yin and yang, and together they can achieve the outcome great researchers with a passion for affecting change have:

Making the research count where it’s needed.

(Photo by Diana Polekhina on Unsplash)

Join the club

If you’re looking for a great business model, look no further than to the subscription model. The idea of having a customer pay for your product or service on a recurring basis over and over again for all eternity is mouthwatering. Of course customers seldom stick around for that long, but I am sure you get my point; the subscription business model is where you want to land in terms of both profitability, predictability and viability.

But the subscription business model also has its huge risks. And the primary one at that is the obvious risk that some day your customer will wake up and for whatever reason decide that she doesn’t want your product anymore – and then she cancels her subscription and leave. Gone is the ongoing revenue, the nice profit margins, the predictability of your business growth and the viability of your business model. You’re left with wondering what went wrong, a challenge to replace the customer with a new one – and cost you won’t get covered in the short term.

Nevertheless the subscription model works. It has mechanics that works like clockwork; smaller customers love the ability to stay on one month at a time and have the flexibility to say yes and no, when they need to access your product. Bigger customers love the ability to sign longer term deals, so they don’t have to spend time on handling the expense every thirty days. There are winning scenarios for all.

The question thus becomes if there is another way of looking at the subscription model from another angle than one of pure financial mechanics and convenience? Potentially one that lets you work with the model in the context of your startup and enable you to build an offering around your subscription model that will add rocket fuel to the value of the offering, while significantly reducing the risk of customer churn?

It can be little surprise that I think there is. And basically it has to do with framing the model in a slightly different context; moving it from a pure business model to a strategy about creating a sense of belonging with customers.

If you want you could call it a club. I have always been fascinated with clubs and their ability to get people from different walks of life together in supporting the same cause or team. I am especially fascinated when that sense of belonging to and supporting something endures during times of hardship. Times where you might have every reason to walk away, but you decide to stay because you are addament or perhaps just hopeful that better times and success are just around the corner.

Those dynamics have power and real merit, and I think it could make sense to try and work on transforming those into a startup context; i.e. how can you create your own ‘club’ and a sense of belonging with customers, where they will stay with you almost no matter what because what you’re delivering to them is above and beyond the product or service as it is right now.

In order to become a club, you need to define a mission and a sense of purpose that customers will want to buy into. While I realize that most startups – and other companies for that matter – have vision and mission statements ad nauseam, this is different.

This is no afterthought. This is absolutely core. This is what you and your customers need to believe can become true at some point in time that is not too distant out in the future. Where do you plan to take your customer? What’s the promise, you deliver to them? How does ‘the promised land’ look and feel once you get there? Is the attraction, benefits and value of it enough so that customers will buy into it, because they can already sense it now?

Next up you need to figure out what the perks of belonging to this club are, as you embark on your journey together. Just as with any other form of endeavor, you cannot succeed without gas on the engine, so what is your gas? How are you going to keep the engine running and provide your customers something that is more than enough to keep them engaged and believing in the ultimate destination? And, importantly, what is the cost of keeping them happy along the way? Is it at all tenable, and if not what can you do to ensure it becomes so?

It is about creating fans of what you do. Kevin Kelly described the 1000 true fans theory years ago that basically says that if you can find 1000 true fans, who will buy whatever it is, you produce, you’re set. At least as an indenpendent provider. But there is no reason why that shouldn’t be scalable to a startup scenario; consistently building a following that is passionate enough about the quest you’re on that they will be buying into everything you do the path towards the end goal.

When you manage to do that you not only delight fans and retain them for the onward journey. You also have the potential to look into decreasing price sensitivity, aka you can start working with your pricing. Fans are not necessarily that picky – they will support you a long, long way before they start being concerned – and most of them will (at least if you operate in the B2B space) be deploying other peoples money. For them the price concern will be even less important – provided of course that you stay the course and stay loyal to what keeps you together.

That in turn will enable you to get to predictable growth. You will start being able to pretty accurately model the potential of adding new things to the mix and as a part of that also figure out when the timing is right to adjust the price in return for added benefits from the ‘club’ membership. I am not suggesting it becomes easier as such, as these things are still very complex to get right. But I am suggesting that it should be much more fun, since you have got the mechanics of the model working on your behalf.

So with all the above things being said, what do you need to create a ‘club’ feeling around your product or services and give customers the sense of belonging and wanting to belong to your cause? The answer, of course, is the right mix of talent and the financial means to get there.

To address the finances first, I am pretty bullish that if you can come up with a model where you can show investors the predictability, reliability and viability of your model from a financial perspective, they will be keen to support it. Investors are always looking for growth opportunities, and if those come in tandem with manageable risk at an acceptable level, it starts getting interesting for them. So that will most likely not be the biggest challenge.

The bigger challenge is likely going to be to find and attract the talent that will make the model work for you. Because it takes some special skills both within storytelling but especially within customer success and support. Furthermore it also takes a mindset that gives above and beyond the short term optimization one. If you are looking to making this model work and base your startups growth and future success on it, you need to be clear with both the team and your investors that you’re in it for the long term.

That’s what it takes to create a real movement that is above normal considerations for retention and will deliver the predictable growth and bottom line year after year; a club people will feel passionate about.

(Photo by David Jackson on Unsplash)

Affecting change hurts

Working at startup takes it toll. Ambitions are running high, ressources are always stretched, a lot of processes are not in place, and getting the right talent to join the mission is super hard. There is absolutely every reason for why days and weeks can feel like an almost eternal struggle. But that’s just the nature of how it is to be building something from nothing.

When you feel the struggle, it’s super important to remember that there is the good kind of struggle and the not so good kind of struggle.

The latter is the internal one, where you struggle because you don’t have 100 % alignment in the team about where you are going with the business, or you have some friction between various functions in the team, because your processes for how to do things are not completely done yet. Yes, it can be super painful, but it is something you work your way through, as you gain experience, figure out what works and what doesn’t and get into a modus operandi of only doing the things you have found out works best and provides the most progress for you.

The former – the external struggle – is the really interesting one. Because while you would think that struggling is inherently a bad thing, you could also argue that in some cases it might actually be an indication that you’re starting to make a dent.

The reason I make this counterintuitive claim is that struggle is an indicator of friction. And friction is an indicator of change taking place. Thus the more you feel the pain, the more you get feedback from the market about your product or service being a different take on the status quo and upsetting people a bit, the more you’re scratching where you need to scratch in order to have an opportunity to affect change and create impact.

Just for clarity, I am not talking about struggling making the product work or getting to product-market fit in the first place as a good thing. Those are still the kinds of struggle, you want to get away from by fixing the underlying causes as soon as possible. But struggle in terms of people noticing what you’re doing, asking critical questions and maybe even giving pushback and fighting you a bit? Absolutely.

Understanding this dynamic is super importent. Because when you do you also understand that there is some friction and pain you need to deal with in a positive way, since it’s something you want in your life as an indicator that you’re moving the needle and creating an impact where it matters.

So with that comes the obvious question: How to you deal with this pain of the struggle in a way that doesn’t end up killing you?

People have been in this position before, and there are plenty of things to learn from them. Some of them have even been in the position, where the pain and risk was much more lethal and where it was truly a matter of life or death in the most concrete terms. Learning from them and how they coped might give some insights into how you can think about this.

One of the most prominent thinkers and examples of how to deal with pain and struggle and not succumb to it comes from the Austrian neurologist, psychiatrist, philosopher and Jew Viktor Frankl. Frankl spent 3 years in Nazi concentration camps, and while there he had an epiphany that afterwards formed the basis for his groundbreaking work:

People may do whatever they want to you. But even in the most gloomy of times, when all seems lost, you still at your core fundamentally control how you let circumstances impact you. You always have the freedom to decide for yourself that you won’t let even the biggest struggles break you.

That’s a super powerful realization coming from someone who would have had all possible reasons for giving up. And it’s a great opportunity to get inspired on how to be resilient and never give up. Stay strong, stay in the fight and prevail in the end.

So, in dealing with pain for the achievement of a later greater good, there is a lot of things you can do yourself by working with how you think, act and react to externalities. But you’re not alone, and you need that kind of enduring mentality to be present in the wider team as well.

This is where the role of the right recruitment comes in. The advice is pretty basic: Focus on recruiting people who share the vision, you have for your startup. People who have the same visualization of what it’s like when you’re there, and you have reached your ambitious goal. People who can feel how that would be like, and desperately want to get to that place. People who are willing and able to fight and see through the struggle(s) to get there, and understand there will be many roadblocks, challenges and issues before achieving success.

Of course it is also crucial that the people you recruit for the team have the right skillsets, but given a choice I would argue that sharing the same set of beliefs and ambition is the most crucial. Because if you get on the track, you’re hoping to get on, you will be challenged again and again by circumstances, and you need team members around you who will stand, fight and win the fight with you. Period.

You can help them along the way by ensuring that you carve up your success metrics into smaller bites, you can achieve within a limited time frame and celebrate, when its time to do so. Those little starts and stops in terms of putting in the hard work, celebrate success and start over again will do you a world of good in ensuring that you keep energy and stamina high, even as the challenges come at you left, right and center.

Just make it a habit to do the work that’s needed to affect meaningful change. Because the results are worth fighting for. Even when the process hurts, and you just want to quit. No success comes without making a real hard effort.

(Photo by GR Stocks on Unsplash)