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One thing I find very fascinating is that for a lot of startups there seems to be an almost inverse relationship between the energy put into acquiring and onboarding customers versus the energy put into keeping them as happy customers for the long term. Of course most startups do customer satisfaction surveys, NPS scores etc,… Continue reading Customer check-in
Amazon is reportedly looking to acquire MGM Studios for close to 9B USD. That’s a lot of money to fork up just to get in with a shout at becoming the next James Bond. You have got to hand it to Jeff Bezos: When he does something, he does it in style. Neither shaken nor… Continue reading Bond. Jeff Bezos Bond
One of the most interesting industries from a startup point-of-view is the health care industry. Before the pandemic hit it was widely recognized that there are a lot of costly, structural issues afoot in the healthcare industry that technology can provide better and more cost efficient solutions for, but nonetheless newcomer struggled to really get… Continue reading The battle for health care
What is the difference between leadership and management? A manager is someone making sure you cut your way through the jungle. A leader is someone who makes sure we're in the right jungle to begin with. We're in a time of crisis. Managers are busy making cutbacks, weathering the storm and looking at whether to… Continue reading This is real leadership
Having worked with technology and product development for close to 20 years, I have never considered myself someone who was fascinated by technology for technologys own sake. Rather I have been - and continue to be - fascinated by what kind of problems technology can help solve. Case in point: New search seems to indicate… Continue reading When tech matters